Return Policy

Return Policy for Spiceylon

Last Updated: 08th October 2024

Eligibility for Refunds
We want you to love our spices! If you’re not satisfied with your purchase, you can request a refund within 7 days of receiving your order. Products must be unused and in their original packaging.

How to Request a Refund
To initiate a refund, please email us at info@spiceylon.com with your order number and a brief explanation of your request. Our customer service team will guide you through the process.

Processing Time
Refund requests will be processed within 7-10 business days after approval. Refunds will be issued to the original payment method used at checkout.

Non-Refundable Items
Due to the nature of our products, opened spices and custom orders are non-refundable. Please ensure you check your order upon receipt.

Shipping Costs
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

Exchanges
If you would like to exchange an item, please follow the refund process and place a new order for the desired spice.

Contact Information
For questions or further assistance, please contact our customer service here

Welcome to Spiceylon!

Last Updated: 08th October 2024

This website is operated by Spiceylon. Throughout the site, the terms “we”, “us” and “our” refer to Spiceylon. Spiceylon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Please read the Terms of Service carefully.

Section 01. Acceptance of Terms By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree, please do not use our site.

Section 02. Changes to Terms We may update these terms periodically. Any changes will be posted on this page, and your continued use of the site will constitute acceptance of the revised terms.

Section 03. Products All spice items are subject to availability. We reserve the right to limit quantities and discontinue items without notice.Product descriptions and prices are subject to change. We strive for accuracy but do not guarantee that all information is complete or error-free.

Section 04. Orders By placing an order, you represent that you are at least 18 years old and are legally capable of entering into binding contracts.All orders are subject to acceptance and availability. We may refuse or cancel any order for various reasons, including errors in pricing or product availability.

Section 05. Payment Payment must be made in full at the time of purchase. We accept various forms of payment as indicated on our site. You are responsible for providing accurate payment information.

Section 06. Shipping and Delivery Shipping times may vary based on location and availability. We strive to process and ship orders promptly.Free shipping is available on orders over $49.99.

Section 07. Returns and Refunds Our refund policy is outlined separately on our site. Please refer to our Refund Policy for details.

Section 08. Limitation of Liability To the fullest extent permitted by law, Spiceylon shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Section 09. Governing Law These terms and conditions are governed by the laws of Sri Lanka. Any disputes will be handled in the courts of Sri Lanka.

Section 10. Contact Information If you have any questions or concerns about these terms, please contact us here.

Thank you for choosing Spiceylon! Happy shopping!